We at Body1, Inc. are committed to safeguarding consumer privacy on our Web site and operate under a strict set of privacy policies:
- The only information we obtain about any individuals visiting our Web sites is information supplied voluntarily by those visitors (users).
- No identifiable information provided by our users (i.e. name, email, or address) will be disclosed to anyone unless users specifically request Body1, Inc. to do so.
- Only group statistics stripped of individual identifying information may be shared with any partner of Body1, Inc.; no identifiable individual information will be shared at any time.
- User posts on Forums or in Ask a Doctor or other such features are voluntarily shared with the Shoulder1 community and become part of the intellectual property of Body1, Inc. By posting, users agree to this condition and to assign all related copyrights to Body1, Inc. Users will always have the opportunity to post anonymously.
- In cases when Body1, Inc. may need personal information to provide users with personalized services, or to inform them about new features or services, visitors are asked explicitly for that information.
- If products and/or services are sold on the Body1, Inc. will employ strict security measures to safeguard online transactions; personal information will stored in a secured database and always sent via an encrypted Internet channel.
What information do we collect?
We do not automatically collect the full email address of visitors to our site. We only obtain information when you provide it to us through a registration process or when you post to the site. We do collect the names of the sites that referred you to Shoulder1, but this information is not linked to any personal information. We collect the IP number which may be linked to the domain names (for example Shoulder1.com or bu.edu) of a visitor’s server.
How do we use the collected information?
Shoulder1.com solely owns the information collected on this site. We will not sell, share, or rent this information in any way other than what we disclose in this statement. Shoulder1.com collects information from our users at several points on our Web site so that we can improve our Web site and determine the number of visitors to each page.
In order to use parts of this Web site, a user must first complete the registration form. During registration a user must to give his or her contact information (such as name and email address). We only use this information to contact the user about services for which they have expressed an interest. The user may have the opportunity to provide demographic information (such as income level and gender), but we encourage the user to provide this information in order to provide a more personalized site experience.
We currently have no plans for commerce on this site but should we change this policy, we will follow the following procedure. We request information from the user on our order form. On the form a user must provide contact information (such as name and shipping address) and financial information (such as credit-card number and expiration date). We use this information for billing purposes and to fill customers’ orders. If we have trouble processing an order, this contact information helps us to get in touch with the user.
A cookie is a piece of data stored on the user’s hard drive containing user information. Usage of a cookie in no way links any personally identifiable information of a site visitor. Once the user closes his or her browser, the cookie simply terminates unless the user has specifically opted to have his or her password saved. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time when on our site. If a user rejects the cookie, he or she may still use our site; however, that user will be limited in some areas of our site. For example, the user may not be able to participate in “contact a congress” and “forums” (chat groups). Cookies also enables us to track and target the interests of our users to enhance their site experience.
We use IP addresses to analyze trends, administer the site, track users' movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our sponsors, partners, and advertisers. This information is not linked to any personal information that can identify any individual person.
If we partner with another party to provide specific services, i.e. purchase of products or books, newsletter subscriptions or requests for more information. When the user signs up for these services, we will only share names, or other contact information that the third party needs to provide these services.
These parties cannot use personally identifiable information except for the purpose of providing these services.
This Web site contains links to other sites. Please understand that Shoulder1.com is not responsible for the privacy practices of such other sites. We encourage our users to know when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.
Surveys & contests
Occasionally, our site requests information from users via surveys, polls, or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code and age level). We use contact information to notify the winners and award prizes. We use survey information to monitor or improve the use and satisfaction of this site.
If a user elects to use our referral service to inform a friend about our site, we ask them for the friend’s name and email address. Shoulder1.com automatically sends the friend a one-time email invitation to the site. Shoulder1.com stores this information for the sole purpose of sending this one-time email. The friend may contact Shoulder1.com at Shoulder1.com to request the removal of this information from his or her database.
The Body1 Network takes every precaution to protect our users’ information. When users submit sensitive information via our Web sites, we protect your information both online and off line.
The interactive features on the Body1 Network (including forums, patient stories and moderated chats) allow patients to share information with the entire Body1 community. Please be advised if you use these public areas on the network, the private information you choose to publish will be accessible to others using these areas. If you use your e-mail address in a forum in response to a question, your address will be able to be viewed by anyone who visits the forum. Therefore, any information you want to keep private, should not be posted in discussion areas.
The Body1 Network monitors the forums, patient stories and other interactive parts of our Web sites. We reserve the right to remove posts that are inappropriate, abusive or not relevant to Body1’s mission of patient healthcare education.
If you have any questions about the security at our Web site, you can send an email to Support@Body1.com or call (617) 576-9400.
Supplementation of Information
We currently have no plans for commerce on this site but should if we change this policy we will follow the following procedure. In order for this Web site to properly fulfill its obligation to our customers, we must supplement the information we receive with information from third- party sources.
We send all new members a welcome email to verify password and username. Established members will occasionally receive information on products, services, special events, and a newsletter. Out of respect for the privacy of our users, we present the option to decline these types of communications.
Site and Service Updates
We also send the user site and service-announcement updates. Members cannot unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services regarding issues relating to their account via email or phone.
Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as his or her zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update, or remove that user’s provided personal data. This adjustment can usually be done at the member information page. Otherwise, email us at Support@Body1.com, call 617-576-9400, or send a letter to: Support@Body1.com, Body1, Inc., 222 Third Street, Cambridge, MA 02142.
When we ask for information, we give our users the opportunity to “opt-out” of having their information used for purposes not directly related to our site. For example, our order form has an “opt-out” mechanism so users register with us; however, they can decline any marketing material or newsletter updates and restrict their email address from our lists.
Users who no longer wish to receive our newsletter or our partner’s promotional materials may opt-out of receiving these communications by replying to unsubscribe in the subject line of the email or they can email us at Support@Body1.com.
Notification of Changes
We may design some sections of Shoulder1.com specifically for use by teens under the age of 18. Contact information such as their names, email addresses, and demographic information, such as their ZIP codes or ages, may be requested in those sections. In such cases, we will notify teens to obtain permission from their parents before providing such information.
Shoulder1.com does not disclose personally identifiable information about users under 18, regardless of whether an approval is obtained. Information about users under the age of 18 may be shared with third parties on an aggregate basis. Parents and those permitting minors who use the Shoulder1.com Web site should be aware that any information voluntarily given by teens in chat sessions, email exchanges, forums, etc., may be used by third parties to generate unsolicited mail or other contact with children.
We are committed to protecting the privacy of children. You should be aware that this site is not intended or designed to attract children under the age of 13. We do not collect personally identifiable information from any person we actually know is a child under the age of 13.
If there are any questions, Please contact us:
222 Third Street
Cambridge, MA 02142
Tel: (617) 576-9400
Fax: (617) 576-9430
If you ever feel uncertain about whether this site is strictly adhering to the privacy policies described here, please notify us by e-mail:
We will make every reasonable effort to find and correct the problem promptly.